BY PHONE, FAX OR EMAIL
Orders can be phoned in, faxed or emailed to our Customer Service Department:
BUSINESS HOURS: Monday to Friday 9:00 am - 7:00 pm (EST)
BY WEB SITE
Existing Customers can set up an online account to place orders using our online shopping tool.
Please visit www.pei-corporateapparel.com and enjoy 24/7 online ordering. Application provides instant availability and provides order and shipping confirmations direct. To receive your online access user name and password, please call or email our Customer Service Department.
New customers are required to open an account with Perry Ellis International. Please contact customer service at 866-231-4309 or by email email@example.com for a copy of the credit application. You can also access a copy of the credit application on line.
SHIPPING / LEAD TIMES
Same day blank product shipping is available until 3:00 pm (FedEx) and 2:00 pm (UPS)-EST.
Orders of 250 pieces or more may require additional production time. Please contact our customer service department for best lead times before quoting your customers ship date.
Orders received after 2:00 pm EST (UPS) and 3:00 pm EST (FedEx) will ship the next business day. Shipment of goods is subject to credit approval, product availability and volume of orders.
When opening an Account please specify your preferred shipping method. Choice of carrier may be changed to meet your delivery dates and requirements.
If ship method is NOT selected, orders will ship via FedEx Ground.
If the selected shipping method is third-party shipping, the third-party account number and corresponding billing address must be provided.
4-5 Business Days on embroidery products after swatch and credit approvals. Orders of 250 pieces or more may require additional production time. Please refer to our Embroidery Policy and Price List for detailed embroidery information.
When orders are drop-shipped to a third-party, it is the responsibility of the invoiced customer and consignee (decorator) to verify the quality and accuracy of the order prior to decorating.
• No returns accepted after 30 days.
• No returns on Discontinued or Close Out Product
• No returns on Embroidered product unless it was determined to be an error on part of Perry Ellis.
• No returns on merchandise embroidered by an outside facility. Sub-contractor responsible for inspecting prior to handling it and reporting any damages fond at that time. After the subcontractor handles the product, they are responsible for any damages not the manufacturer.
• No returns on sample requests sold at 45% off. Only sample requests sold at full price will be accepted for return and order will be subject to a Restocking fee of 15%
• Returns are accepted with a written RMA # (Return Merchandise Authorization). The RMA# must be clearly marked on the outside of the cartons, returned to our WH, and all returns are to be shipped back prepaid unless a call tag is provided by .Perry Ellis
• The issuance of an RMA by Perry Ellis is not a guarantee that a credit will follow. An RMA is only an authorization for a return. A subsequent credit is dependent on several factors not the least of which is assurance that Perry Ellis is indeed liable for the claim.
ALL RETURNS ARE TO BE SHIPPED TO:
Perry Ellis International
Attn: Claims Department
7525 NW 48th Street
Miami, Fl 33166
Express embroidery service is available for upcharge of $2.00 per piece, per day, per day expedited. Please contact customer service for more information. Note: This service is subject to current workload.
DROP SHIP HANDLING: An upcharge will be applied for multiple drop ship order entry and processing per $3.00 per drop ship location required.
SPECIAL HANDLING: An upcharge of $0.25 per unit will be applied to any order that requires adding size stickers, special hangtags or tickets requested of the account. Customer Service is to be notified prior for approval on handling and lead time for completion.
TERMS AND PAYMENTS
Net terms may be approved upon Perry Ellis International approval of your completed and signed credit application. If you have any questions regarding your new account, payment terms or invoice please contact credit and collections by phone or by email firstname.lastname@example.org.
Credit Cards accepted Visa, MasterCard, American Express and Discover. Returned Checks - $29.00 will be charged for returned checks.
3000 NW 107 Avenue
Miami, FL 33172