PEI Corporate Apparel - Terms and Conditions

ORDER PLACEMENT

BY PHONE, FAX OR EMAIL
Orders can be phoned in, faxed or emailed to our Customer Service Department:

PHONE: 866-231-4309
FAX: 800-336-5002
EMAIL: corporatesales@pery.com
HOURS: Monday to Friday 9:00 am - 6:00 pm (EST)

BY WEB SITE
Existing Customers can set up an online account to place orders using our online shopping tool.
Please visit www.pei-corporateapparel.com  and enjoy 24/7 online ordering, availability confirmation and order tracking.

For existing customers, to receive your online access user name and password, please call or email our Customer Service Department.

NEW CUSTOMERS
If you do not have an account with us you will need to submit a credit application along with your order. Please contact customer service at 866-231-4309 or by email corporatesales@pery.com for a copy of the credit application. You can also access a copy of the credit application on line.

SHIPPING
• All orders received by 1:00pm (EST) will ship the same day. Orders received after 1:00pm (EST) will ship the next day. 
• When opening an Account with us, please specify your choice of carrier choice. Your choice of carrier may be changed to meet your delivery requirements.
• If you didn’t specify your choice of carrier or indicate the shipping method, orders will be shipped via FedEx ground.
  
THIRD-PARTY SHIPMENTS
When orders are drop-shipped to third-parties, it is the responsibility of the invoiced customer and consignee (decorator) to verify the quality and accuracy of the order prior to decorating.

RETURNS
• No returns accepted after 30 days.
• Decorated goods may not be returned. It is the customer’s responsibility to inspect all merchandise for correct style, color and size prior to decorating in any way.
• Samples and discontinued items may not be returned.
• If you have an error or discrepancy with an order, please contact our Customer Service Department within 48 hours of receipt of goods and prior to decorating.
• Returns are accepted only with a written return authorization number (RA). The RA number must be clearly marked on the outside of the carton(s).
• All returns must be shipped prepaid. Collect return shipments will not be accepted.
• A 15% restocking charge applies to all returns.
 
ALL RETURNS ARE TO BE SHIPPED TO:
Perry Ellis International
Attn: Claims Department
3000 NW 107th Ave
Miami, Fl 33172

TERMS AND PAYMENTS
• Net terms may be approved upon Perry Ellis International approval of your completed and signed credit application.
• We require a signed State Tax Exemption Certificate on file before shipping your first order. 
• If you have any questions regarding your new account, payment terms or invoice please contact customer service and as necessary they will direct you to our credit department. 

Credit Cards - we accept Visa, MasterCard, and American Express.